Frequently asked questions

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When will I receive my tickets?

All e-tickets are automatically sent 48 hours before the event to the email address provided during your purchase. This system helps us prevent fraud, ticket duplication, and unauthorized resale.

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What should I bring to the event?

Please bring your digital or printed ticket and a valid ID. Everything needed for the lantern release will be provided on-site.

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What happens to the lanterns after the event?

All lanterns are fully collected and recycled after the event. We use eco-friendly materials and comply with local environmental and safety regulations to ensure a zero-waste experience

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